Terms & Conditions

Terms & Conditions of Hire

Key features of our Terms & Conditions are:-

• Quoted rates include GST (local sales tax), unlimited km and full insurance as standard
• ‘Daily’ hire rates are per 24 hour period or part thereof
• Low insurance excesses for all hirers – you don’t pay extra for these
• Nil excess on windscreens
• No limit on the number of drivers, but all drivers must hold a national drivers licence (International if not issued in English)

Click here for a copy of the full Rental Agreement.

Booking & Payment Terms

To make a booking, just fill out the Booking Form on our booking web page and hit Send.  Please note that your booking is NOT confirmed until we reply with a Booking Confirmation Number. 

A booking is only confirmed once a Booking Deposit has been received (does not apply for Account Holders). The Booking Deposit is 20% of the quoted hire fee (excluding insurance deposit). The balance of the hire fee is payable on pick-up, along which an Insurance Bond which is equal to the applicable insurance excess.

We accept Mastercard & Visa credit card payments.

New Zealand customers may also pay directly into Freedom Mobility’s bank account or send a cheque when making a booking. In the latter case, the booking will not be secured until the cheque clears. Cheques are not accepted for payment of the balance of a hire fee and insurance bond unless paid and cleared in advance.

A credit card is still required at vehicle pick-up so that any traffic fines or infringement notices can be charged back to the hirer in the event that they are received by Freedom Mobility any time after vehicle return (does not apply to Account Holders). If the hirer does not have a credit card, we can arrange to retain the bond for 10 days instead of the usual three.

A vehicle cannot be uplifted without payment of the insurance bond (does not apply for Account Holders). The insurance bond is refunded within three days of vehicle return assuming that there is no damage to the vehicle.

Cancellation Policy

Should you cancel or amend a booking, the following fees apply

• More than one month in advance of booking – No fee; booking deposit repaid in full. 
• One week to one month before booked pick-up date – 50% of booking fee
• Two days to one week before booked pick-up date – 100% of booking fee
• Less than two days before booked pick-up date – Full hire fee

Freedom Mobility recommends that you talk to your travel agent or insurer about insurance to cover any cancellation fees which might apply in the evnt that your travel plans change.

Roadside Assistance Details

All vehicles are covered by AA 24 hour Roadside Breakdown Assistance.  This provides nationwide assistance in the event of engine faults, electrical faults, cooling system faults and most other mechanical breakdowns.  Where vehicles cannot be fixed at roadside (90% of breakdowns can be fixed roadside), the vehicle will be towed to safety and/or the nearest garage for repair. 

Call out charges ($65 incl GST in selected Metropolitan areas else $140 – callout fee also applies in Metropolitan areas between 11pm and 7am) DO apply for assistance with flat tyres, flat batteries, lost keys/lock outs or if the vehicle has run out of fuel. 

Any applicable callout fee is payable by the hirer with callouts for one of the above events.  Freedom Mobility WILL cover this call out fee for flat batteries which are due to battery faults (not those arising from the user running the battery down).