Terms & Conditions

(Summary only – see the Rental Agreement for full terms and conditions)

Terms & Conditions of Hire

Key features of our Terms & Conditions are:-

• All rates are in New Zealand dollars
• Quoted rates include GST (local sales tax), unlimited kilometres and the relevant insurance cover (standard or comprehensive as the case may be)
• ‘Daily’ hire rates are per 24 hour period or part thereof (with a one hour grace period)
• Hire fees include FREE Roadside Breakdown Assistance which covers mechanical breakdowns (see below for details)
• Delivery fees and one way hire fees may apply and are provided by quotation on a case by case basis
• For STANDARD insurance, excesses are as shown below:
• For drivers aged 25 years and over, excess is $NZ 2,500
• For drivers aged 21 years or older, but less than 25 years of age, excess is $NZ 3,000
• For drivers less than 21 years of age the excess is $NZ 3,500
• Windscreen excess is $NZ 100 for all age groups
• For COMPREHENSIVE insurance, excesses are as shown below
• For drivers aged 25 years and over, excess is $NZ 250
• For drivers aged 21 years or older, but less than 25 years of age, excess is $NZ 500
• For drivers less than 21 years of age the excess is $NZ 750
• Windscreen excess is NIL for all age groups
• There is no limit on the number of drivers, but all drivers must hold a national drivers licence issued in English by their country of origin or alternatively an International Drivers Licence issued in English
• Caregivers are automatically covered by the insurance policy and do not need to be named on the Rental Agreement (although they must still hold a valid licence else they are not covered by insurance)
• A bond is required at the start of the hire, the bond being equivalent to the insurance excess for the principal driver
• Variations to the initial rental agreement can be made and will be accommodated where possible, but they do require the express permission of Freedom Mobility and may involve additional fees
• No refund for late pick-up or early return
• No smoking is permitted in vehicles at any time
• Animals are permitted in vehicles, but a $75 cleaning fee will apply at the end of the hire to remove animal smells and hair

Booking & Payment Terms

To make a booking, submit an enquiry and once you have paid the deposit your booking will be confirmed.  Please note that your booking is NOT confirmed until payment been made linking you from our reply email once we have confirmed a date. 

A booking is only confirmed once a Booking Deposit has been received (does not apply for Account Holders). The Booking Deposit is 20% of the quoted hire fee (excluding insurance deposit). The balance of the hire fee is payable on pick-up, along which an Insurance Bond which is equal to the applicable insurance excess.

We accept Mastercard & Visa credit card payments.

New Zealand customers may also pay directly into Freedom Mobility’s bank account or send a cheque when making a booking. In the latter case, the booking will not be secured until the cheque clears. Cheques are not accepted for payment of the balance of a hire fee and insurance bond unless paid and cleared in advance.

A credit card is still required at vehicle pick-up so that any traffic fines or infringement notices can be charged back to the hirer in the event that they are received by Freedom Mobility any time after vehicle return (does not apply to Account Holders). If the hirer does not have a credit card, we can arrange to retain the bond for 15 days instead of the usual five.

A vehicle cannot be uplifted without payment of the insurance bond (does not apply for Account Holders). The insurance bond is refunded within five days of vehicle return assuming that there is no damage to the vehicle.

Cancellation Policy

Should you cancel or amend a booking, the following fees apply

• More than one month in advance of booking – No fee; booking deposit repaid in full.
• One week to one month before booked pick-up date – 10% of hire fee (excludes relocation or one way hire fees unless non-refundable)
• Two days to one week before booked pick-up date – 50% of hire fee (excludes relocation or one way hire fees unless non-refundable)
• Less than two days before booked pick-up date – Full hire fee (excludes relocation or one way hire fees unless non-refundable)
• Late pick-up or early return of vehicle – No refund.

Freedom Mobility recommends that you talk to your travel agent or insurer about insurance to cover any cancellation fees which might apply in the event that your travel plans change.

Roadside Assistance Details

All vehicles are provided with AA 24 hour Roadside Breakdown Assistance. This provides nationwide assistance in the event of engine faults, electrical faults, cooling system faults and most other mechanical breakdowns. Where vehicles cannot be fixed at roadside (90% of breakdowns can be fixed roadside), the vehicle will be towed to safety and/or the nearest garage for repair.

Call out charges ($65 incl GST in selected Metropolitan areas else $140 – callout fee also applies in Metropolitan areas between 11pm and 7am) DO apply for assistance with flat tyres, flat batteries, lost keys/lock outs or if the vehicle has run out of fuel.  

Any applicable callout fee is payable by the hirer with callouts for one of the above non-mechanical events. Freedom Mobility WILL cover this call out fee for flat batteries which are due to battery faults (not those arising from the user running the battery down).